Returns Policy

This policy works alongside our Terms & Conditions and your rights under The Consumer Contracts Regulations 2013.

If something isn’t right or you have any questions, please get in touch, we're always here to help.

1. Order Cancellations

All purchases are final.

Once an order is placed, we’re unable to cancel or amend it. Orders begin processing immediately so we can dispatch as quickly as possible.

If you’re unsure before ordering, please contact us and we’ll be happy to offer guidance.

If your item arrives damaged or faulty, please contact us within 14 days of receiving it.

We will resolve the issue by offering a replacement, refund or another suitable solution.

If you’ve changed your mind, you have the right to return any unused item within 14 days of receiving your order.

Contact us and let us know you’d like to return your item.
(Please include your order number for faster processing)
Repackage your item securely in its original packaging.
Send the parcel to:

Deskozy
C4 Goldbank Business Park
Wilton Road
Humberston
DN36 4AW
United Kingdom

You will be responsible for the cost of returning the item.

Once the returned goods have been received and inspected, we will process your refund to the original payment method within 14 days.

Please allow up to 2 weeks for the refund to appear, depending on your bank or payment provider.

Items must be unused and in resalable condition
If returned items show signs of use or damage, we may deduct up to 50% from your refund to reflect loss in value
Refunds for items purchased with discount codes will reflect the discounted price paid

If you have any questions about this policy or your return, please contact our customer care team - we’re here to help.

Last updated: 19th December 2025